What happens if I don't collect my package?

Modified on Tue, 09 Aug 2022 at 07:46 PM

If your package is not picked up in time, it will be returned to us. In this case, as a supplier we will be charged for a re-labelling and return shipping fee from the carrier.

To cover our costs in connection with the unclaimed package, we charge a fee of 20 EUR / 20 GBP in accordance with our terms of purchase. In the case of heavy or bulky goods, there is also a cost according to the current freight rates. If you have selected to pay by invoice, it is important that you contact Klarna to avoid a reminder fee and interest for late payment. Any invoice for unclaimed packages is sent through our partner Klarna.

Click here for more information about returns and right of withdrawal.

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