What happens to my invoice when I make a return?

As a customer, you have the financial responsibility for your return coming to us. It is therefore important that you note the package ID on the package that you send in return to us and ask for a receipt when you submit your return to your agent.

 If you have chosen invoice via Klarna as payment option when you placed your order, we ask you to pause / move the due date on your payment with Klarna. This is so as not to risk reminders and demands while waiting for the handling and refund of your return. If you have already paid your invoice when you make your return, a refund will be made when we have handled your return.

You can reach Klarna most easily by phone: +46 (0) 8 - 120 120 10 or via their customer service online by clicking here.