How do I make a return?

Modified on Wed, 24 Jan 2024 at 11:30 AM

How do I make a return?

Our ambition is that you as a customer should be satisfied with your product and you always have the right to carefully examine the product. If the item does not meet your expectations, you have the right of withdrawal and the right to purchase on approval for 14 days. 

To make a return, please submit our return form, which you will find in this link

A digital shipping note is created which you print and simply submit to your nearest DHL representative. Remember to have with you your order number and the email address you entered on the order, as this is mandatory information needed to register your return 

Note that the return cost for the package is 7 EUR / 7 GBP.  

As a customer you have the responsibility for the return costs. It is therefore important that you note the package ID on the package that you send to us and ask for a receipt when you leave it with your DHL agent.    

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